Theymes is the agentic layer in front of your support operation. It resolves what it can, routes the rest with full context, and keeps every step visible to your team and your compliance people.
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0.06sRedactedCard number masked before any model
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Handed off · full context, no PII
Trusted by category leaders
The moment · The pilot problem
Everyone has an AI pilot. Few have one in production. The blockers are rarely the model. They are data handling, audit trails, pricing that punishes success, and a helpdesk that was never designed for any of it.
01
Compliance says no
Customer data flowing into third-party models without redaction or retention guarantees stalls every rollout.
02
Success gets expensive
Per-seat licences plus per-resolution AI fees mean costs climb exactly when automation works.
03
AI you can't see into
When a bot answers, nobody can say why, and no one owns the outcome.
Why Theymes
Helpdesks manage tickets. Theymes resolves the moment.
Most support tools start after something has already gone wrong. Theymes starts where your customer is, and only creates a ticket when a person is genuinely needed.
Starts from
The customer's moment
Helpdesk suites
The ticket
Chatbot builders
The bot flow
Legacy in-app SDKs
The mobile SDK
Where help happens
In-product, web, email, and Discord, as one layer
Helpdesk suites
Email, forms, a web widget
Chatbot builders
A chat window
Legacy in-app SDKs
Inside mobile apps
What the AI does
Answers from your knowledge in 50+ languages, before a ticket exists
Helpdesk suites
Sold as an add-on to the queue
Chatbot builders
Follows flows you design and maintain
Legacy in-app SDKs
Bots and FAQ flows
What your team sees
Only what needs a human, with context, translation, and a summary
Helpdesk suites
Every ticket
Chatbot builders
Hand-offs into a separate tool
Legacy in-app SDKs
Tickets with device data
Helpdesk suites: Zendesk, Freshdesk · Chatbot builders: Kindly and similar · Legacy in-app SDKs: Helpshift
How Theymes compares with helpdesk suites, chatbot builders, and legacy in-app SDKs
Helpdesk suitesZendesk, Freshdesk
Chatbot buildersKindly and similar
Legacy in-app SDKsHelpshift
TheymesThe agentic layer
Starts from
The ticket
The bot flow
The mobile SDK
The customer's moment
Where help happens
Email, forms, a web widget
A chat window
Inside mobile apps
In-product, web, email, and Discord, as one layer
What the AI does
Sold as an add-on to the queue
Follows flows you design and maintain
Bots and FAQ flows
Answers from your knowledge in 50+ languages, before a ticket exists
What your team sees
Every ticket
Hand-offs into a separate tool
Tickets with device data
Only what needs a human, with context, translation, and a summary
How it works
Automation your whole organisation can sign off on
What happens to every conversation that reaches Theymes.
Channels
PII redacted
Within policy
Routing
Governance
01 / 05
Channels
01 Receive
Every channel, one layer
In-product, web, email, and community channels flow into one AI layer, across brands and regions.
PII redacted
02 Protect
PII is stripped before any model sees it
Redaction is on by default, not a setting someone forgot. We run zero data retention with our LLM providers.
Within policy
03 Resolve
AI answers within the rules you set
Answers come only from knowledge you approve. Hide internal content, set escalation policies, or bring your own model or agent.
Routing
04 Route
People get the cases that need judgment
Disputes, VIPs, and edge cases reach the right queue, in-house or BPO, with a summary and full history.
Governance
05 Govern
Every decision is visible
Real-time dashboards for deflection, SLA compliance, and quality, plus workforce views across every team and vendor.
Results
Proven in high-volume operations
30%+
Fewer tickets with a BPO-run team
Metacore · Merge Mansion
50%
Faster first response
Metacore · Merge Mansion
95%
Self-service rate across Theymes
Platform-wide, monthly
The platform
Enterprise-grade by default, not by add-on
Audit log
01 Security
Security your auditors already recognise
ISO 27001 certified, GDPR-aligned, with a DPA ready to sign. PII redaction and content safeguards run on every conversation.
ISO 27001 certified
PII stripped before any LLM
SSO, roles, and a signed DPA
Connected
02 Open AI stack
Bring your own model, agent, or assistant
Use Theymes-managed AI agents or connect your own. Pipe support intelligence into Claude, ChatGPT, or internal tools through MCP.
Bring-your-own agent or model
MCP server for AI assistants
REST API and webhooks
Capacity
03 Operations
Built for BPOs, multiple brands, and SLAs
Run in-house and outsourced teams in one workspace, with SLA tiers and workforce views that show where capacity is going.
BPO-ready team architecture
Workforce management and SLA tracking
Dedicated support team and SLAs
“We're really happy that players are content with the answers the AI assistant formulates for them. Our team is still here to help players, but more efficiently and with lower wait and resolution times. It's a win-win!”
An AI customer experience platform combines self-service AI, an agent workspace, automation, and analytics in one system. Theymes resolves customer questions before tickets are created, routes the rest with full context, and shows how the whole operation is performing.
Is Theymes ISO 27001 certified?
Yes. Theymes is ISO 27001 certified. We sign DPAs, support SSO, and strip personally identifiable information before any data reaches a language model.
Can we bring our own AI model or agent?
Yes. You can connect your own model or agent to handle in-ticket conversations, or use a Theymes-managed agent billed as a monthly conversation package.
Does Theymes work with BPO partners?
Yes. Theymes has a BPO-ready architecture: outsourced and in-house teams work in one workspace, with routing, SLA tiers, and workforce views across every team.
How is Theymes priced for enterprise?
Enterprise plans are custom, with tailored seats, AI answers, and SLAs. There are no per-ticket fees, so costs stay predictable during launches and peaks.
How long does an enterprise rollout take?
Most teams run a pilot on one brand or channel within weeks, then expand. We handle migration planning from your current helpdesk.
Try it on your own content
Put Theymes in front of your own content
Drop in your help center URL. We'll set up a live AI assistant on your content and walk your team through security, routing, and rollout.
