Theymes answers players inside your game and on Discord, in their language, with their account attached. Your team only sees the tickets that need a human.
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Resolved · no ticket created
Trusted by category leaders
The moment · Launch weekend
Your update goes live Friday at six. By twenty past, ten thousand players are asking the same question in fourteen languages, and your support queue is the last place any of them want to be.
01
Spikes don't wait for headcount
Launches, events, and outages multiply volume overnight. Hiring and BPO ramp-up take weeks.
02
Every exit is a lost session
Web forms and email pull players out of the game. Some of them don't come back.
03
Agents start every ticket blind
No player ID, platform, or build means the first three replies are questions, not answers.
Why Theymes
Helpdesks manage tickets. Theymes resolves the moment.
Most support tools start after something has already gone wrong. Theymes starts where your customer is, and only creates a ticket when a person is genuinely needed.
Starts from
The customer's moment
Helpdesk suites
The ticket
Chatbot builders
The bot flow
Legacy in-app SDKs
The mobile SDK
Where help happens
In-product, web, email, and Discord, as one layer
Helpdesk suites
Email, forms, a web widget
Chatbot builders
A chat window
Legacy in-app SDKs
Inside mobile apps
What the AI does
Answers from your knowledge in 50+ languages, before a ticket exists
Helpdesk suites
Sold as an add-on to the queue
Chatbot builders
Follows flows you design and maintain
Legacy in-app SDKs
Bots and FAQ flows
What your team sees
Only what needs a human, with context, translation, and a summary
Helpdesk suites
Every ticket
Chatbot builders
Hand-offs into a separate tool
Legacy in-app SDKs
Tickets with device data
Helpdesk suites: Zendesk, Freshdesk · Chatbot builders: Kindly and similar · Legacy in-app SDKs: Helpshift
How Theymes compares with helpdesk suites, chatbot builders, and legacy in-app SDKs
Helpdesk suitesZendesk, Freshdesk
Chatbot buildersKindly and similar
Legacy in-app SDKsHelpshift
TheymesThe agentic layer
Starts from
The ticket
The bot flow
The mobile SDK
The customer's moment
Where help happens
Email, forms, a web widget
A chat window
Inside mobile apps
In-product, web, email, and Discord, as one layer
What the AI does
Sold as an add-on to the queue
Follows flows you design and maintain
Bots and FAQ flows
Answers from your knowledge in 50+ languages, before a ticket exists
What your team sees
Every ticket
Hand-offs into a separate tool
Tickets with device data
Only what needs a human, with context, translation, and a summary
How it works
From “I need help” to back in the game
What happens when a player asks Theymes for help.
Listening
Context
Resolved · PT-BR
Routing
Live ops
01 / 05
Listening
01 Ask
Help opens inside the game
Native SDK for Unity, iOS, Android, and WebGL, plus Discord. Players ask in their own words without leaving the session.
Context
02 Understand
Context travels with the question
Player ID, platform, build, and purchase history attach automatically. Nobody has to ask “what's your user ID?” again.
Resolved · PT-BR
03 Resolve
AI answers from your knowledge, in their language
Gameplay, account, and purchase questions get answered from your knowledge base in 50+ languages. Most of them never become tickets.
Routing
04 Hand off
Your team gets only what needs a human
Bans, refunds, and edge cases route to the right queue with a summary, a translation, and the full history. The automation runs separately from your tickets, so your workflow stays yours.
Live ops
05 Learn
Every conversation becomes live-ops signal
AI tagging groups conversations by event, feature, and bug. Knowledge gaps show up before the next patch does.
Results
What studios see after switching
30%+
Fewer tickets
Metacore · Merge Mansion
50%
Faster first response
Metacore · Merge Mansion
15%
Higher player satisfaction
Saber Interactive
The platform
Built for how studios actually run support
One knowledge base
01 Channels
In-game, on Discord, everywhere players are
One AI layer across the SDK, Discord, web, and email. It learns once from your knowledge base and answers everywhere.
Unity, iOS, Android, and WebGL SDKs
Native Discord bot with ticket context
Styled to match your game's UI
Co-pilot
02 Workspace
An agent workspace made for live ops
Agents see who the player is, what they tried, and what the AI already said. The co-pilot handles tagging, translation, and summaries.
Player profiles with full history
Smart routing and AI tagging
Slack alerts when an issue spikes
Sentiment
03 Intelligence
Insight for the whole studio, not just support
Design, live ops, and community teams can see what players are saying about each event, feature, and build.
Sentiment and topic trends per event
Knowledge gap reports
Data pipeline to your own analytics
“Routine questions are now resolved automatically before tickets even reach the inbox. Players get faster answers, and the support team spends more time handling meaningful cases instead of repetitive ones.”
A gaming customer support platform handles player questions across in-game help, Discord, web, and email in one place. Theymes adds an AI layer that answers players from your knowledge base before a ticket is created, and gives agents full player context for the tickets that remain.
Does Theymes work with Unity?
Yes. Theymes has native SDKs for Unity, iOS, Android, and WebGL, plus a web widget. Most studios integrate the SDK in a few days.
How does Theymes handle launch and live-event spikes?
The AI assistant absorbs repeated questions instantly, in every language, without adding headcount. Slack alerts flag emerging issues, and AI tagging groups related tickets so your team can respond once instead of a thousand times.
Can Theymes replace Helpshift or Zendesk?
Yes. Studios such as Metacore and Saber Interactive moved to Theymes from legacy platforms. We handle migration planning, and you can pilot on a single game before switching fully.
Does Theymes support Discord?
Yes. The same AI assistant that powers in-game support can run in your Discord server, with tickets flowing into the same workspace.
Is player data secure?
Theymes is ISO 27001 certified. Personally identifiable information is stripped before any data reaches a language model, and we run zero data retention with our LLM providers.
Try it on your own content
See Theymes answer your players
Drop in your help center URL. We'll set up a live AI assistant on your own content, so you can see real answers before you commit to anything.
