Support that lives inside your app

Theymes answers users in-app, in their language, with their account already attached. Your team only sees the conversations that need a person.

Start now

Fewer tickets: 61%; Fewer tickets
AI response time: <2s; AI response time
Languages: 50+; Languages

Resolution trace

In-app SDK · iOS

Mis entrenamientos desaparecieron después de actualizar la app

0.00s Received In-app · Español
0.19s Context Premium · iOS 18 · v5.2.0 · Last sync 2d ago
0.44s Knowledge “Workouts missing after an update”
0.88s Answered In Español, with sync steps

¡Tranquilo, no se perdió nada! Abre Perfil → Sincronizar ahora. Tus entrenamientos vuelven en unos segundos.

Don't worry, nothing is lost! Open Profile → Sync now. Your workouts come back in a few seconds.

Resolved · no ticket created

The moment · Release day

Every release ships to millions of phones. Somewhere, a subscriber can't log in, gets charged twice, or loses a streak. What happens in the next two minutes decides whether they renew.

Users churn in the gap

An email form and a two-day wait is all it takes for an uninstall and a one-star review.

Volume grows with installs

Every new user is a potential ticket. Headcount never keeps up with a growth curve.

Helpdesks don't know the user

Generic tools show an email thread, not the plan, device, or app version that explains the problem.

Why Theymes

Helpdesks manage tickets. Theymes resolves the moment.

Most support tools start after something has already gone wrong. Theymes starts where your customer is, and only creates a ticket when a person is genuinely needed.

Starts from

The customer's moment

Helpdesk suites: The ticket
Chatbot builders: The bot flow
Legacy in-app SDKs: The mobile SDK

Where help happens

In-product, web, email, and Discord, as one layer

Helpdesk suites: Email, forms, a web widget
Chatbot builders: A chat window
Legacy in-app SDKs: Inside mobile apps

What the AI does

Answers from your knowledge in 50+ languages, before a ticket exists

Helpdesk suites: Sold as an add-on to the queue
Chatbot builders: Follows flows you design and maintain
Legacy in-app SDKs: Bots and FAQ flows

What your team sees

Only what needs a human, with context, translation, and a summary

Helpdesk suites: Every ticket
Chatbot builders: Hand-offs into a separate tool
Legacy in-app SDKs: Tickets with device data

Helpdesk suites: Zendesk, Freshdesk · Chatbot builders: Kindly and similar · Legacy in-app SDKs: Helpshift

How Theymes compares with helpdesk suites, chatbot builders, and legacy in-app SDKs
	Helpdesk suites Zendesk, Freshdesk	Chatbot builders Kindly and similar	Legacy in-app SDKs Helpshift	Theymes The agentic layer
Starts from	The ticket	The bot flow	The mobile SDK	The customer's moment
Where help happens	Email, forms, a web widget	A chat window	Inside mobile apps	In-product, web, email, and Discord, as one layer
What the AI does	Sold as an add-on to the queue	Follows flows you design and maintain	Bots and FAQ flows	Answers from your knowledge in 50+ languages, before a ticket exists
What your team sees	Every ticket	Hand-offs into a separate tool	Tickets with device data	Only what needs a human, with context, translation, and a summary

How it works

From “this isn't working” to back in your app

What happens when a user asks Theymes for help.

Listening

Context

Resolved · ES

Routing

Releases

01 / 05

Listening

01 Ask

Help is one tap away, inside the app

A lightweight SDK for iOS, Android, and web, styled to your brand. Users never switch to email or a browser.
Context

02 Understand

The account comes with the question

Plan, device, app version, and recent activity attach automatically through the SDK and API.
Resolved · ES

03 Resolve

Answered in seconds, in their language

The AI answers from your knowledge base in 50+ languages. Password resets, sync issues, how-tos: handled before a ticket exists.
Routing

04 Hand off

People handle what needs people

Billing disputes and edge cases route to your team with a summary, a translation, and the full user context.
Releases

05 Learn

Support data your product team will read

See which releases, features, and flows create friction, and which answers the AI is still missing.

Results

Built for products where support is part of the experience

61%

Ticket volume reduction

<2s

AI response time

24/7

Always-on support

The platform

Everything an app team needs, nothing it doesn't

Your brand

01 SDK & API

Native to your app, not bolted on

Drop in the SDK and it looks like part of your product. Sync user data and automate workflows through the REST API.

iOS, Android, and web
Branded to your design system
Full REST API and webhooks

Inbox

02 Workspace

One inbox with the whole user story

In-app, email, and web conversations in one place, with plan, device, and history beside every message.

Unified multichannel inbox
AI co-pilot for replies and tagging
Real-time translation for agents

Deflection

03 Intelligence

Know what's driving contact before it drives churn

Dashboards for satisfaction, resolution time, and deflection, plus the knowledge gaps holding the AI back.

CSAT and sentiment trends
Deflection and resolution tracking
Knowledge gap reports

Who it's for

Built for app teams of every size

Subscription apps

Catch billing and access issues fast. Every resolved one is a renewal kept.

Health & fitness

Sync, devices, and streaks. Sensitive data stays protected by default.

Marketplaces & fintech

Account and transaction questions answered with context, disputes routed to people.

Social & creator apps

Millions of users, dozens of languages, one small team.

FAQ

Questions, answered

Something else? .

What is in-app support?

In-app support lets users get help directly inside your mobile app or web product, without switching to email, a web form, or a separate help center. It reduces friction, keeps users engaged, and cuts ticket volume through AI-powered self-service.

How does Theymes help app teams?

Theymes gives app teams in-app messaging via SDK, AI answers before tickets are created, a self-service knowledge base, a unified agent inbox, and real-time analytics, all designed to keep users inside your product.

What platforms does the SDK support?

iOS, Android, Unity, WebGL, and web. Integration takes a few lines of code, and you can style it to match your app.

Can I use Theymes if I don't have a mobile app?

Yes. Theymes works for any product where support lives inside the experience: mobile apps, web apps, games, or desktop software. The web widget and API cover non-mobile use cases.

How does Theymes handle multilingual support?

Built-in AI translation covers 50+ languages. Incoming messages and agent replies are translated automatically, so you can support a global audience without hiring for every language.

Can Theymes integrate with our existing tools?

Yes. Theymes connects to your app backend, analytics, and internal tools through the REST API, webhooks, and MCP.

Try it on your own content

See Theymes answer your users

Drop in your help center URL. We'll set up a live AI assistant on your own content, so you can see real answers before you commit to anything.

No credit card. Rather talk first?