CHANGELOG

Building with transparency

Product Updates

Nov 30

November updates

November updates
Feature Update
Oct 31

October updates

October updates
Feature Update
Sep 30

September updates

September updates
Feature Update
Aug 2

New support channel available: Web

New support channel available: WebNew support channel available: Web
Feature Update
Jun 28

New troubleshooting flow, SDK updates

New troubleshooting flow, SDK updates
Feature Update
Jun 14

Troubleshooting & Collecting information

Feature Update
Jun 7

True deflection

True deflectionTrue deflection
Feature Update
May 31

Discord Bot, validation & templates

Discord Bot, validation & templates
Feature Update
May 24

Field improvements, enhanced AI features for support

Feature Update
May 17

Agent Assistant, Custom Fields, Message templates

Feature Update
May 10

LLM Embeddings for Knowledge Base, Tags in conversations, Infra updates

Feature Update
May 3

Message templates, New AI Search and infrastructure optimizations

Message templates, New AI Search and infrastructure optimizations
Feature Update
Apr 26

Tags, translation editor and conversation filtering

Feature Update
Apr 19

Knowledge base statistics and first conversation automations

Feature Update
Apr 12

My conversations view, Game settings, Knowledge base editor

Feature Update
Apr 5

Metadata, Private notes and Standalone Application

Metadata, Private notes and Standalone Application
Feature Update
Mar 22

Week behind at the GDC

Week behind at the GDC
Feature Update
Mar 15

SDK Knowledge Base & Agent Assistant Sneak Peek

SDK Knowledge Base & Agent Assistant Sneak Peek
Feature Update
Mar 8

Multilingual support & Automated Knowledge Base Localisation

Multilingual support & Automated Knowledge Base Localisation
Feature Update
Mar 1

Summarizing and related conversations

Summarizing and related conversationsSummarizing and related conversations
Feature Update
Feb 23

Access Control, Knowledge Base Customization and API Security Enhancements

Feature Update
Feb 15

iOS SDK Improvements and Agent Statistics

iOS SDK Improvements and Agent Statistics
Feature Update
Feb 8

UX, iOS Integration, and CSAT Insights

UX, iOS Integration, and CSAT Insights
Feature Update
Jan 31

Foundational Improvements and Enhanced User Experience

Foundational Improvements and Enhanced User Experience
Feature Update
Jan 25

Streamlined Communications and Conversations

Streamlined Communications and Conversations
Feature Update
Jan 18

SDK and Support App Updates

Feature Update