Support app
Tag management:
Add tag management view to settings page where you can add, edit and delete tags. Tags can be added for all games or a specific game.
Tags can also be configured to be shown based on different conditions. For example, you can choose to only show bug related tags for related conversations so that agents can more accurately and efficiently pick the correct tags.
On top of manual tagging, we will also support automatic tagging in very near future!
Translation editor
Added a translation editor to allow custom tailored texts for each languages for categories, automated messages, etc. The translations for languages other than English are optional - if you wish the messages to be auto-translated by our AI.
Conversation filtering
Added filter conversations bar to conversation lists. You can filter conversations by assignee, category, CSAT scores, and when the ticket was created. We will add more filters in near future!
Knowledge base
Add statistics for the whole game with language breakdowns
Support editing articles as drafts and publishing them once they are ready to go live