New features
Multi-file uploads for players: Players can attach several files to their tickets, like multiple screenshots or documents.
Agent file attachments: Agents can now add any file to replies, not just screenshots.
Localized message templates: Canned responses now support multiple languages, perfect for multilingual teams.
Knowledge base breadcrumbs: Breadcrumb trails added to help center articles for better player navigation.
GDPR data deletion enhancements: Easily fulfill “right to be forgotten” requests from the player profile with full data deletion.
Custom sorting for insights stats: Sort insights by any metric or breakdown to tailor reports to your needs.
Custom sorting in inbox views: Sort conversations using your custom ticket fields (e.g. priority, issue type).
Custom timeframes: Analyze data in any timeframe you want in both insights and workforce dashboards.
Keyboard shortcuts for attachment browsing: Cycle through attachments in a ticket using keyboard keys for faster reviews.
Analytics & reporting
Improved top questions & content gap reporting: Get sharper insights into what players are searching for—and what’s missing from your help content.
Performance upgrades
Optimized search indexing: Agent search results are now faster thanks to improved message indexing.
Faster analytics dashboards: Reporting dashboards now load faster, even with heavy data.
General performance gains: Better load times, lower memory usage, and improved in-game SDK performance.