New features
Trigger automations: Companies can now create automations that run when certain events happen inside Theymes, for example when a new ticket is created or a LiveOps issue is detected. Make API requests to external APIs, update ticket tags & fields, change ticket status, etc.
Rest API: Companies can now create API keys directly from the Theymes app. REST API reference can be found at https://developers.theymes.com/api
Copy player IDs: You can now quickly copy all the player IDs of a ticket inbox or filtered ticket view to your clipboard.
Improvements
Revamped game settings navigation: The game settings navigation has been re-structured to make it easier to find relevant settings.
Auto-fill collector data from signed player verification token: Collectors now support auto-filling fields from player verification JWT token in addition to using unsigned metadata.
Automatically resolve issues: Backlog size and similar ticket spike issues now automatically resolve when they go below the configured thresholds. Resolved issues are shown in the issues page, and custom actions can be run with triggers.
Automatically close old ticket tabs: Once ticket is closed and you haven't touched the ticket for a week, the tab will be automatically closed from the top bar to keep it tidy.
Show online status in assignee list: When assigning a ticket to an user, the user's current online status is now shown in the assignee list.
Show player ID in ticket list when name is not available: Instead of showing "Anonymous" show a player ID for players whose name is not known.