Predictable pricing,
built to start small
Start from €100/month. AI answers included in every plan, in-ticket AI Agents when you need them — no surprise costs.
Basic
Launch AI-powered support for one product.
- Chat widget & intelligent forms An embeddable chat widget and smart forms that capture context and deflect or route questions automatically.
- Knowledge base & AI answers A managed knowledge base your AI draws on to resolve questions before they ever become tickets.
- Everything to get started One agent seat and a single application or game install. Move up to Starter when you add more.
- Basic support Email support during business hours, plus our docs and onboarding guides.
Starter
Scale support across multiple products with the full SDK.
- SDK: iOS, Android, Web, Unity All Basic features, plus our SDK to embed support natively in your app or game.
- Multiple product installs Connect several apps, games, or titles to a single Theymes workspace.
- Ideal for teams Five agent seats and 5,000 AI answers per month included — expand either any time.
- Basic support Email support during business hours, plus our docs and onboarding guides.
Engagement
Automate support and engagement across a growing team.
- Advanced integrations No-code workflows and triggers that auto-route, tag, and act on conversations.
- Your own AI bots Deploy custom AI bots tuned to your product and tone of voice.
- MCP protocol support Connect Theymes to AI assistants like Claude, ChatGPT, and Gemini over the MCP protocol.
- Priority support Priority response through a shared Slack channel with our team.
Enterprise
Run support operations at enterprise scale.
Let's talk
- Built for large-scale operations Architecture and pricing designed for high-volume, multi-team support.
- Custom integrations Custom integrations with your existing stack and internal systems.
- BPO & external vendor ready Roles, permissions, and tooling built for BPOs and external support vendors.
- Priority support + SLA Priority support with a dedicated team and tailored SLAs.
Trusted by category leaders
Watch Theymes answer from your docs
Drop in your help-center or docs URL and we'll set up a live AI answer on your own content — no credit card, no commitment.
AI Agents
In-ticket conversational AI that goes beyond a single answer to resolve multi-step issues. Available on the Engagement and Enterprise plans — bring your own agent, or use ours.
Bring your own
Connect your own model or agent to handle in-ticket conversations. You only pay for the seats and AI answers in your plan — nothing more.
Use ours
Billed annually
€0.50 per conversation
A Theymes-managed agent, billed annually. Scale your package up as conversation volume grows.
Compare plans in detail
| Basic | Starter | Engagement | Enterprise | |
|---|---|---|---|---|
| Core Platform | ||||
| Seats | 1 | 5 | 10 | Tailored |
| Application installs | 1 | Multiple | Multiple | Unlimited |
| AI answers / month | 1,000 | 5,000 | 10,000 | Tailored |
| AI Knowledge Base | ||||
| SDK | — | |||
| Support app | ||||
| Troubleshooter | ||||
| Collector | ||||
| Onboarding | ||||
| Integrate from existing tools | — | — | ||
| Support | Basic | Basic | Priority | Priority |
| AI Agents (in-ticket) | ||||
| Connect your own agent (0% markup) | — | — | ||
| Theymes-managed conversations | — | — | Add-on | Tailored |
| AI & Automation | ||||
| AI assistant | ||||
| Multilingual AI | ||||
| Automated summarization | ||||
| Dictionary | ||||
| GenAI Insights | ||||
| Knowledge Base translation | ||||
| AI Fields | ||||
| AI Tags | ||||
| Workflows | — | — | ||
| Triggers | — | — | ||
| Integration & Communication | ||||
| Web widget | ||||
| Multi-platform support | ||||
| Discord bot | 1 | 1 | Tailored | Tailored |
| MCP protocol support | — | — | ||
| Analytics & Reporting | ||||
| Advanced Insights | ||||
| Dashboards | ||||
| Reporting | ||||
| Knowledge gap reports | ||||
| Advanced Features | ||||
| Routing | Configurable | Configurable | Configurable | Configurable |
| Live issue automation | ||||
| Email & Slack alerts | ||||
| Automated ticket QA | Add-on | Add-on | Add-on | Add-on |
| Workforce management | Add-on | Add-on | Add-on | Add-on |
| Professional services | — | — | — | |
| Business specific integrations | — | — | — | |
| SSO | — | — | — | |
| SLA | — | — | ||
| Integration services | — | — | — | |
Basic
Core Platform
- Seats 1
- Application installs 1
- AI answers / month 1,000
- AI Knowledge Base
- SDK —
- Support app
- Troubleshooter
- Collector
- Onboarding
- Integrate from existing tools —
- Support Basic
AI Agents (in-ticket)
- Connect your own agent (0% markup) —
- Theymes-managed conversations —
AI & Automation
- AI assistant
- Multilingual AI
- Automated summarization
- Dictionary
- GenAI Insights
- Knowledge Base translation
- AI Fields
- AI Tags
- Workflows —
- Triggers —
Integration & Communication
- Web widget
- Multi-platform support
- Discord bot 1
- MCP protocol support —
Analytics & Reporting
- Advanced Insights
- Dashboards
- Reporting
- Knowledge gap reports
Advanced Features
- Routing Configurable
- Live issue automation
- Email & Slack alerts
- Automated ticket QA Add-on
- Workforce management Add-on
- Professional services —
- Business specific integrations —
- SSO —
- SLA —
- Integration services —
Starter
Core Platform
- Seats 5
- Application installs Multiple
- AI answers / month 5,000
- AI Knowledge Base
- SDK
- Support app
- Troubleshooter
- Collector
- Onboarding
- Integrate from existing tools —
- Support Basic
AI Agents (in-ticket)
- Connect your own agent (0% markup) —
- Theymes-managed conversations —
AI & Automation
- AI assistant
- Multilingual AI
- Automated summarization
- Dictionary
- GenAI Insights
- Knowledge Base translation
- AI Fields
- AI Tags
- Workflows —
- Triggers —
Integration & Communication
- Web widget
- Multi-platform support
- Discord bot 1
- MCP protocol support —
Analytics & Reporting
- Advanced Insights
- Dashboards
- Reporting
- Knowledge gap reports
Advanced Features
- Routing Configurable
- Live issue automation
- Email & Slack alerts
- Automated ticket QA Add-on
- Workforce management Add-on
- Professional services —
- Business specific integrations —
- SSO —
- SLA —
- Integration services —
Engagement
Core Platform
- Seats 10
- Application installs Multiple
- AI answers / month 10,000
- AI Knowledge Base
- SDK
- Support app
- Troubleshooter
- Collector
- Onboarding
- Integrate from existing tools
- Support Priority
AI Agents (in-ticket)
- Connect your own agent (0% markup)
- Theymes-managed conversations Add-on
AI & Automation
- AI assistant
- Multilingual AI
- Automated summarization
- Dictionary
- GenAI Insights
- Knowledge Base translation
- AI Fields
- AI Tags
- Workflows
- Triggers
Integration & Communication
- Web widget
- Multi-platform support
- Discord bot Tailored
- MCP protocol support
Analytics & Reporting
- Advanced Insights
- Dashboards
- Reporting
- Knowledge gap reports
Advanced Features
- Routing Configurable
- Live issue automation
- Email & Slack alerts
- Automated ticket QA Add-on
- Workforce management Add-on
- Professional services —
- Business specific integrations —
- SSO —
- SLA
- Integration services —
Enterprise
Core Platform
- Seats Tailored
- Application installs Unlimited
- AI answers / month Tailored
- AI Knowledge Base
- SDK
- Support app
- Troubleshooter
- Collector
- Onboarding
- Integrate from existing tools
- Support Priority
AI Agents (in-ticket)
- Connect your own agent (0% markup)
- Theymes-managed conversations Tailored
AI & Automation
- AI assistant
- Multilingual AI
- Automated summarization
- Dictionary
- GenAI Insights
- Knowledge Base translation
- AI Fields
- AI Tags
- Workflows
- Triggers
Integration & Communication
- Web widget
- Multi-platform support
- Discord bot Tailored
- MCP protocol support
Analytics & Reporting
- Advanced Insights
- Dashboards
- Reporting
- Knowledge gap reports
Advanced Features
- Routing Configurable
- Live issue automation
- Email & Slack alerts
- Automated ticket QA Add-on
- Workforce management Add-on
- Professional services
- Business specific integrations
- SSO
- SLA
- Integration services
Frequently asked questions
What are AI answers?
AI answers are pre-ticket resolutions. Our AI assistant is a retrieval-augmented knowledge base that works alongside your tickets — every time it resolves a customer's question from your knowledge base before a ticket is created, that's one AI answer. Each plan includes a generous monthly allowance, and you can size up the package any time.
What are AI Agents?
AI Agents handle the conversation inside the ticket itself, going beyond a single answer to resolve multi-step issues. They're available on the Engagement and Enterprise plans. You can bring your own agent or model with 0% markup, or use a Theymes-managed agent billed as a monthly conversation package, and move to a custom arrangement when you need higher volume.
Can I bring my own AI model or agent?
Yes. Connect your own model or agent to handle in-ticket conversations and we add 0% markup — you only pay for the seats and AI answers in your plan. Prefer it managed? Choose a Theymes conversation package instead.
What happens if I run out of AI answers?
Nothing breaks. You're never cut off mid-month — we keep resolving and simply top up your package, or nudge you to the next size if it's cheaper for your volume. You stay in control of the spend, and we'll always flag it before it grows.
Can I add more seats?
Each plan comes with a set number of seats. If you need more, you can upgrade to a higher plan or contact us for a custom arrangement that fits your team size.
Can I switch plans later?
Absolutely. You can upgrade or downgrade your plan at any time. Changes take effect at the start of your next billing cycle.
Can I try Theymes before committing?
Yes. We offer a guided onboarding experience where we help you set up Theymes and see results with your own data. No commitment required — get started and see the value for yourself.
What integrations are supported?
Theymes integrates with popular tools including Discord, Slack, and custom platforms via our SDK and API. Enterprise plans include custom integration support. We also support the MCP protocol for use with AI assistants like Claude, ChatGPT, and Gemini.
Not sure which plan is right?
We'll help you find the setup that fits your team and operations. No pressure, no commitment.