Flexible player care tailored to your game's growth stage

From playtesting to large scale operations, Theymes adapts to your needs with GenAI-driven solutions
zero ticket costs

Starter plan

Ideal for growing and established games looking to strengthen player relationships at every stage of development.

500€ /monthly
  • Ensure your players likes your game
  • Real-time feedback collection and analysis
  • Bug reporting and tracking integration
  • Automate community support
Start now for free
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Player Engagement

Live games looking to scale their player support and community engagement with latest GenAI driven solutions.

Custom pricing
  • 24/7 AI-powered player support
  • Community management tools
  • Advanced insights to optimize your player support
  • Latest GenAI driven solutions
Calculate Price
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Enterprise

Large-scale games requiring custom solutions and advanced integration capabilities. Volume discounts available.

Custom Pricing
  • Custom AI model training
  • Integrations with your existing tools
  • SLA & SSO
  • Dedicated support team
Calculate Price

Compare plans & features

Find the perfect plan for your game's needs

Core Platform

Essential features that form the foundation of your player support system

Seats
How many player or community support team members you have
AI Knowledge Base
Knowledge base that can handle over 95% of your player questions
SDK
Use our SDK to integrate Theymes in your game in just few hours.
Player Care application
Complete suite of tools for managing player support and engagement
Troubleshooter
Build powerful Troubleshooting flows that can handle over 90% of your player questions
Collector
Collect the information you need from your players without any manual work
Onboarding
Dedicated support to help you get started with Theymes
Integrate from existing tools
We help you integrate with your existing tools and workflows
Support
We help you with your live game. We are on call 24/7

AI & Automation Features

Advanced AI-powered tools to automate and enhance player support

AI Assistant
Intelligent virtual assistant that provides instant responses to player queries
Multilingual AI
Effortlessly support players in multiple languages
Automated summarization
Automatically summarize conversations to help you with your player support
Dictionary
Your game content might need to be translated in specific ways. Our dictionary can help you with that.
GenAI Insights
Automated system for gathering and organizing player feedback and bug reports
Knowledge Base translation
Easily translate your knowledge base into multiple languages
AI Fields
AI automatically detects player intents and fills corresponding custom fields for better organization and tracking
AI Tags
AI automatically applies relevant tags based on player intent detection, making ticket categorization effortless
Gems
You probably wonder what these are. They are the amount of tokens that will be used for your GenAI models. We prefer to say Gems. These are on monthly basis

Integration & Communication

Tools to seamlessly connect with players across different platforms

Web Widget
Embeddable support interface for your game's website
We support for all platforms
Provide support for all platforms your players use
Discord bot
AI-powered Discord bot for community support and engagement

Analytics & Resources

Insights and resources to optimize your player support operations

Advanced Insights
Detailed analytics and reporting on player support interactions and trends
Dashboards
Track your player support metrics and KPIs
Reporting
Send reports to your team, directly to your email or Slack

Advanced features

Advanced capabilities for large-scale operations and custom requirements

Routing
Easily route conversations to the right team member
Professional services
Access to our professional services team for custom solutions, training, and strategic consulting
Business specific integrations
Integration with your existing tools and workflows
SSO
Allow your users to sign in to Theymes using your SAML or OIDC based SSO provider
SLA
Service Level Agreement guarantees for response times and availability
Workforce management
Advanced tools for managing support team schedules, capacity planning, and performance analytics
Live issue tracking
AI detects issues in real-time across player interactions and sends automated reports to Slack & email for immediate awareness
Automated ticket QA
AI-powered quality assurance that automatically reviews and scores support interactions

Ready to leave outdated support behind?

You deserve a player support solution that evolves with your needs. Let's find out what that looks like for you.

Checkmark Effortless migration from your current setup
Checkmark Built with community & player support professionals
Checkmark Best in class in-game SDK