Flexible player care tailored to your game's growth stage
From playtesting to large scale operations, Theymes adapts to your needs with GenAI-driven solutions
zero ticket costs
Why Seat based pricing with AI credits?
At Theymes, our pricing philosophy is all about keeping things straightforward and adaptable. Our seat-based model offers predictable costs that scale with your team’s needs, providing unlimited support capacity without surprises. Paired with AI credits, it ensures you only pay for the AI-driven tools you actually use—giving you the flexibility to grow without limits.
Unlimited Support Capacity
Break free from traditional per-ticket pricing that limits player engagement. With our model, you can provide unlimited player interactions without worrying about escalating costs. Our advanced AI seamlessly manages a high volume of player queries, allowing you to deliver exceptional support at scale, ensuring both cost efficiency and superior player satisfaction.
Predictable Costs
No surprises or hidden fees. Your costs scale predictably with your game's success, not with support volume. This makes budgeting straightforward and eliminates the fear of cost spikes during high-engagement periods or launches.
AI-First Approach
Our state-of-the-art AI handles the heavy lifting, providing instant, accurate responses to common queries while intelligently routing complex issues to your team. This means better player experience and more efficient resource utilization.
Remember: With Theymes, more player engagement never means higher costs. Our pricing grows with your success, not with your support volume.
Monthly
Annual
Save 20%
Starter plan
Ideal for growing and established games looking to strengthen player relationships at every stage of development.
Essential features that form the foundation of your player support system
Seats
How many player or community support team members you have
Up to 5
Up to 10
Unlimited
AI Knowledge Base
Knowledge base that can handle over 95% of your player questions
SDK
Use our SDK to integrate Theymes in your game in just few hours.
Player Care application
Complete suite of tools for managing player support and engagement
Troubleshooter
Build powerful Troubleshooting flows that can handle over 90% of your player questions
Collector
Collect the information you need from your players without any manual work
Onboarding
Dedicated support to help you get started with Theymes
Integrate from existing tools
We help you integrate with your existing tools and workflows
-
Support
We help you with your live game. We are on call 24/7
Standard support during business hours
Priority support during extended hours
Dedicated 24/7 on-call support for critical live game needs.
AI & Automation Features
Advanced AI-powered tools to automate and enhance player support
AI Assistant
Intelligent virtual assistant that provides instant responses to player queries
Multilingual AI
Effortlessly support players in multiple languages
Automated summarization
Automatically summarize conversations to help you with your player support
Dictionary
Your game content might need to be translated in specific ways. Our dictionary can help you with that.
GenAI Insights
Automated system for gathering and organizing player feedback and bug reports
Knowledge Base translation
Easily translate your knowledge base into multiple languages
AI Fields
AI automatically detects player intents and fills corresponding custom fields for better organization and tracking
AI Tags
AI automatically applies relevant tags based on player intent detection, making ticket categorization effortless
Credits
AI credits for powering GenAI features like automated responses, translations, and insights. Allocated on a monthly basis
5000
10000
Custom
Integration & Communication
Tools to seamlessly connect with players across different platforms
Web Widget
Embeddable support interface for your game's website
We support for all platforms
Provide support for all platforms your players use
Discord bot
AI-powered Discord bot for community support and engagement
1
Unlimited
Unlimited
Analytics & Resources
Insights and resources to optimize your player support operations
Advanced Insights
Detailed analytics and reporting on player support interactions and trends
Dashboards
Track your player support metrics and KPIs
Reporting
Send reports to your team, directly to your email or Slack
Knowledge gap reports
Real-time visibility into what information is missing from your knowledge base based on player questions
Advanced features
Advanced capabilities for large-scale operations and custom requirements
Routing
Easily route conversations to the right team member
Simple
Configurable
Configurable
Professional services
Access to our professional services team for custom solutions, training, and strategic consulting
-
Business specific integrations
Integration with your existing tools and workflows
-
SSO
Allow your users to sign in to Theymes using your SAML or OIDC based SSO provider
-
-
SLA
Service Level Agreement guarantees for response times and availability
-
-
Workforce management
Advanced tools for managing support team schedules, capacity planning, and performance analytics
Addon
Addon
Addon
Live issue tracking
AI detects issues in real-time across player interactions and sends automated reports to Slack & email for immediate awareness
-
Automated ticket QA
AI-powered quality assurance that automatically reviews and scores support interactions
Addon
Addon
Addon
Workflows
Create custom automated workflows to streamline your support processes and player interactions
-
Triggers
Set up automated triggers based on player behavior, events, or conditions to proactively engage with your community
-
Email & Slack alerts
Real-time notifications to your team via email and Slack for important events and issues
How many monthly active players do you have?
Do you have a Discord community?
How many player or community support talents you have?
Leave your business email
We'll send you a customized pricing proposal within 12 hours.
Ready to leave legacy support systems behind?
Hands-on 30min demo
Book a short session with us and we’ll show you how our AI-driven knowledge base can instantly cut down repetitive player questions and keep your team focused on what matters.
No commitment trial
We'll run a no-commitment trial based on your player issues and show you how our system can handle real player tickets. You keep the insights, no strings attached.
All channel support
We work side by side with your team, supporting every channel players use; in-game, web, email, and even Discord. Together we build player support that feels natural, fast, and future-proof.