The agentic layer for
customer experience operations
Connect your support stack, automate repetitive work, and deliver faster, more consistent support across games and consumer applications.
Trusted by category leaders
Great customer experiences are built with quality, control, and measurable impact.
01 Quality at Scale
Make every customer interaction feel accurate, consistent, and on-brand.
02 Operational Control
Give teams clear visibility into what is happening, what needs action, and where AI is involved.
03 Measurable Impact
Turn CX operations into a source of insight, retention, and business value.
"We're really happy that players are content with the answers the AI assistant formulates for them.
Our team is still here to help players, but more efficiently and with lower wait and resolution times. It's a win-win!"
Sergio Koli & Eetu Salin, Player Experience
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"Switching to Theymes was a huge relief. Suddenly, we realized there are colours and music again. Support work doesn't have to feel heavy all the time.
If you're considering Theymes, don't even think twice. Just do it."
Filip Dúdor, Producer
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"The move has brought new clarity to Saber's operations. Routine questions are now resolved automatically before tickets even reach the inbox.
Players get faster answers, and the support team spends more time handling meaningful cases instead of repetitive ones."
Stanislav Kverel, Customer Support Team Leader
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"Implementing Theymes has been a game-changer for us. The AI-assisted tools handle the heavy lifting, letting the platform manage routine player issues and allowing us to focus on more complex cases."
Sakari Lauronen, Player Experience & Community Specialist
Read storyThe platform
Built for teams who take CX seriously
Real-time visibility into what matters
Custom dashboards that surface trends, sentiment shifts, and team performance as they happen. Spot issues before they escalate, track the metrics that drive your CX strategy.
Automate the repetitive, focus on the complex
Build rules that route, tag, and escalate tickets automatically. Trigger actions based on customer behavior, ticket content, or SLA thresholds — no code required.
AI that works alongside your agents
The co-pilot suggests responses, surfaces relevant knowledge base articles, and auto-fills ticket fields — so your team resolves faster with full context.
Know your team's capacity in real time
Monitor agent availability, workload distribution, and performance KPIs. Plan staffing based on historical trends and ensure SLA compliance across all channels.
Ask Theymes
Ask what you need, describe the actions you need to get done
Use your existing AI tools
Integrations
Works with your entire stack
Connect your existing tools and workflows. Theymes fits right in — no rip and replace.
Customer stories
Teams building better CX with Theymes
How Metacore Transformed Player Support for Merge Mansion with Theymes
Saber Interactive moves player support from Zendesk to Theymes
Blog
Latest from the blog
Theymes Named a Webby Awards Honoree in AI – Customer Experience / CRM
The Webby Awards recognize excellence on the Internet, and Official Honoree status is awarded to standout work selected through the Webby judging process. The Webbys describe Official Honoree recognition as being reserved for a small share of entries...
Tommi Koirikivi ·
What Is a Gaming CRM, And Why Your Studio Needs One
Studios are growing player bases into the millions. But most are still managing relationships with tools built for SaaS sales teams, retail help desks, or enterprise IT departments.
Theymes Team ·