What is Theymes? +
Theymes is a comprehensive player care platform designed specifically for gaming companies, offering solutions like knowledge base, in-game SDK integration, and an AI-powered multilingual support app.
I'm not sure where to start supporting my players, can you help? +
Yes! We have an effective approach to get you up and running quickly and efficiently.
How does Theymes' knowledge base help gaming companies? +
Our self-service knowledge base empowers players to find answers to common issues and questions on their own, reducing support ticket volumes and deflecting calls. It's tailored for the gaming industry with advanced search and AI-powered content suggestions.
What are the benefits of Theymes' in-game SDK integration? +
By integrating our SDK into your games, players can access self-help resources and initiate support requests directly from within the game interface. This helps you to keep the players in the game.
How does Theymes' multilingual support app work? +
Our AI powered support app allows agents and players to communicate seamlessly across multiple languages. It provides real-time translation capabilities, ensuring efficient and effective support regardless of the player's native language.
Does Theymes offer analytics and reporting capabilities? +
Yes, our platform includes robust analytics and reporting features, allowing you to track key metrics like ticket volumes, resolution times, deflection rates, and customer satisfaction scores. This data-driven approach helps optimize your support operations. You can also utilise our API's to have analytics exactly based on your needs.
Do you support email channel? +
Yes! Our features have been built also to work through the web. This includes Troubleshooting features and knowledge base.
How is your solution different than Helpshift? +
Helpshift is a platform that is focused on customer support. We are a platform that is focused on gaming companies and their players and employees. We have a wide range of features that are tailored specifically to the gaming industry.
Can Theymes integrate with our existing support tools and systems? +
Absolutely. Our solutions are designed to seamlessly integrate with your current tech stack, CRM, and support systems through APIs and data sharing protocols.
