The agentic layer for customer experience operations
Millions of end-user support moments flow through Theymes every month.
From SDK openings to AI answers, troubleshooting flows, and human conversations.
Follow one request from a customer's question to a better support operation.
Listening
Context
Resolved
Routing
01 / 04
Listening
01 Ask
Help starts inside your product
In-app, in-game, on the web, by email, or on Discord. Customers ask in their own words and their own language, without leaving what they were doing.
Context
02 Understand
Context arrives before the first reply
Account, platform, version, and history attach automatically. Nobody has to ask who the customer is or what they already tried.
Resolved
03 Resolve
Most questions end here
AI answers from your knowledge base in 50+ languages, before a ticket exists. Across Theymes, 95% of support sessions are self-served.
Routing
04 Hand off & learn
Your team gets the rest, with everything attached
Cases that need judgment reach the right queue with a summary and translation. Every conversation feeds insight back into your knowledge base and product.
Great customer experiences are built with quality, control, and measurable impact.
01 Quality at Scale
Make every customer interaction feel accurate, consistent, and on-brand.
02 Operational Control
Give teams clear visibility into what is happening, what needs action, and where AI is involved.
03 Measurable Impact
Turn CX operations into a source of insight, retention, and business value.
"We're really happy that players are content with the answers the AI assistant formulates for them.
Our team is still here to help players, but more efficiently and with lower wait and resolution times. It's a win-win!"
"Switching to Theymes was a huge relief. Suddenly, we realized there are colours and music again. Support work doesn't have to feel heavy all the time.
If you're considering Theymes, don't even think twice. Just do it."
"Implementing Theymes has been a game-changer for us. The AI-assisted tools handle the heavy lifting, letting the platform manage routine player issues and allowing us to focus on more complex cases."
Sakari Lauronen, Player Experience & Community Specialist
Custom dashboards that surface trends, sentiment shifts, and team performance as they happen. Spot issues before they escalate, track the metrics that drive your CX strategy.
Automate the repetitive, focus on the complex
Build rules that route, tag, and escalate tickets automatically. Trigger actions based on customer behavior, ticket content, or SLA thresholds — no code required.
AI that works alongside your agents
The co-pilot suggests responses, surfaces relevant knowledge base articles, and auto-fills ticket fields — so your team resolves faster with full context.
Know your team's capacity in real time
Monitor agent availability, workload distribution, and performance KPIs. Plan staffing based on historical trends and ensure SLA compliance across all channels.
Ask Theymes
Ask what you need, describe the actions you need to get done
Use your existing AI tools
MCPClaudeGeminiChatGPT
Now available
Theymes MCP
Connect your customer support intelligence directly to Claude, ChatGPT, and any AI assistant. Analyze feedback, generate reports, classify tickets, and automate workflows — all through simple commands.
