Helpshift pioneered in-app mobile support. But today's players are on PC, console, Discord, and web too. Theymes gives you Helpshift's in-game strengths — plus everything else modern gaming demands.
Helpshift was great for mobile-first support. But gaming has evolved — and your support platform should too.
Helpshift was designed for mobile apps. If you have PC, console, or cross-platform games, you need a separate solution for non-mobile players.
Helpshift's ticket-based pricing means costs scale with volume. Theymes can offer an unlimited plan with unlimited tickets, seats, and AI usage.
Helpshift offers bot automation through FAQ-based flows. Theymes takes a different approach with contextual AI grounded in your game data that resolves issues proactively.
Helpshift's SDK adds significant weight to your game build. Theymes' SDK has zero external dependencies and a much smaller footprint.
Theymes is built from the ground up with a fast, intuitive agent workspace designed for today's gaming support workflows.
Theymes is an independent platform fully dedicated to gaming support, with weekly releases and a transparent roadmap shaped by studios.
Both built for gaming — but Theymes is built for the way gaming works today.
| Capability | Theymes | Helpshift |
|---|---|---|
| Platform focus | All platforms: mobile, PC, console & web | Primarily mobile-focused |
| AI knowledge base | Context-aware AI grounded in your game data | FAQ-based knowledge base and bots |
| Discord integration | AI-native answers integrated directly into channels | Strong Discord integration with good coverage |
| In-game SDK | Lightweight, zero-dependency, full UI customization | Heavy SDK bundle, less flexible UI |
| Agent experience | Modern UI with built-in player account context | Established messaging-first interface |
| Automation & bots | AI resolves before tickets are created | Bot automation with scripted flows |
| Cross-game management | Unified dashboard for all your games | Multi-app setup for multiple games |
| Analytics & reporting | Full analytics suite with AI clustering & sentiment | Analytics with deflection metrics |
| Web & email support | Full omnichannel including web portal & email | Web and email channels available |
| Pricing model | Unlimited pricing model available | Ticket-based pricing that scales with volume |
| Modern technology | Built in 2023 with AI-native architecture | Established platform, founded in 2011 |
Mobile, PC, console, web, email, Discord — one unified platform instead of stitching together multiple tools for different channels.
Go beyond scripted bots. Theymes AI understands game context, resolves issues proactively, and gets smarter with every interaction.
Built in 2023 on modern architecture. Unlimited plans available with unlimited seats, AI, and games. Weekly feature releases and a clear roadmap.
Common questions from teams evaluating Theymes as a Helpshift alternative.
Both platforms serve gaming companies, but Theymes is built for modern multi-platform gaming. While Helpshift has strong mobile support, Theymes provides in-game SDK across all platforms (mobile, PC, console) with AI-native capabilities, cross-game management from a single dashboard, and unlimited seats included as standard.
Yes. We provide hands-on migration support including knowledge base content transfer, historical data import, and SDK swap guidance. Most studios complete the transition in 1-2 weeks with zero downtime for players.
Theymes' SDK is designed for today's gaming landscape — lightweight with zero external dependencies, full UI customization, and support for PC and console in addition to mobile. It's built on modern architecture, so it's faster to integrate and easier to maintain.
Absolutely. Theymes provides excellent mobile in-game support plus extends to PC, console, Discord, web, and email. You get Helpshift's mobile strengths plus full coverage for wherever your players are.
Theymes' AI works proactively — resolving player issues before they become tickets through intelligent self-service and contextual AI responses grounded in your actual game data. Both platforms offer bot automation, but Theymes focuses on AI-native resolution before tickets are created.
Theymes is an independent, gaming-focused platform with a transparent roadmap and weekly releases. Studios choose Theymes for its AI-native approach, cross-platform coverage, and dedicated focus on gaming support.
Get everything Helpshift offers for mobile — plus PC, console, Discord, and AI that understands your game.