Customer support automation that resolves issues before they become tickets
Your AI knowledge base powers a custom assistant that handles tier 1 support instantly — with multilingual support in 50+ languages, out of the box.
I can't connect to multiplayer. It keeps saying "connection timed out"
This usually happens when your NAT type is restricted. Go to Settings → Network → Test NAT Type. If it shows "Strict", enable UPnP on your router or try a mobile hotspot to confirm.
Automated customer support
Your AI helpdesk does the heavy lifting — before a ticket ever opens
Most support tools help agents work faster. Theymes automates customer service by stopping tickets from being created in the first place.
Instant training
Knowledge base content is trained into AI the moment it's published
Context-aware
Understands your product's terminology, platforms, and support patterns
Any language
Automatically responds in the customer's language — one click to enable
Resolved by AI
Common questions, troubleshooting, how-to guides, account issues — automated customer support resolves them instantly without a ticket ever being created.
Handled by humans
Complex cases, billing disputes, account recovery, and edge cases that need human judgment — routed to your team with full context.
How it works
From AI knowledge base to customer service automation — instantly
Everything you add to your knowledge base is immediately available to your AI assistant. No retraining. No delays.
By the numbers
AI self service that actually moves the needle
Real results from teams using Theymes for customer support automation.
Tier 1 Deflection
Languages
Response Time
Always On
AI you can trust with customer data
Two layers of protection ensure customer information stays safe — by default, not by configuration.
PII stripping by default
Personal identifiable information is automatically removed before any data reaches an LLM. No configuration needed — it's on by default.
Commercial AI safeguards
On top of PII stripping, commercial-grade content safeguards prevent the AI from generating inappropriate, off-topic, or harmful responses.
Features
Everything your AI helpdesk needs
Built for customer support teams — from content safeguards to multilingual communities.
Multilingual Customer Support
Enable any language with a single click. The AI assistant automatically responds in the customer's language — multilingual customer support without manual translation.
Deploy to Discord
The same AI assistant that powers in-game support can be deployed to your Discord server, helping your game community 24/7.
Content Visibility Controls
Hide specific articles or FAQs from the AI assistant. Internal documentation, unreleased features, or sensitive content stays private.
Knowledge Gap Reports
Real-time analytics show exactly which questions customers ask that your AI knowledge base can't answer yet — helping you continuously improve.
Dual AI Safeguards
Two layers of protection: PII is stripped before reaching any LLM by default, plus commercial-grade content safeguards on top.
SDK Integration
Embed the AI assistant directly into your product with our lightweight SDK for iOS, Android, Web, and more.
"Switching to Theymes was a huge relief. Suddenly, we realized there are colours and music again. Support work doesn't have to feel heavy all the time. If you're considering Theymes, don't even think twice. Just do it."
Filip Dúdor · Producer, Pixel Federation
Ready to let AI handle the heavy lifting?
See how Theymes automates customer support and resolves issues before they become tickets.