AI Assistant

Customer support automation that resolves issues before they become tickets

Your AI knowledge base powers a custom assistant that handles tier 1 gaming customer support instantly — with multilingual support in 50+ languages, out of the box.

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AI Assistant · Trained on your knowledge base

I can't connect to multiplayer. It keeps saying "connection timed out"

This usually happens when your NAT type is restricted. Go to Settings → Network → Test NAT Type. If it shows "Strict", enable UPnP on your router or try a mobile hotspot to confirm.

auto_awesome Resolved by AI · No ticket created

Issue resolved in 1.8s

95% Deflected

<2s Response

0 Tickets created

AUTOMATED CUSTOMER SUPPORT

Your AI helpdesk does the heavy lifting — before a ticket ever opens

Most support tools help agents work faster. Theymes automates customer service by stopping tickets from being created in the first place.

group All incoming player questions

AI ASSISTANT LAYER

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Instant training

Knowledge base content is trained into AI the moment it's published

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Context-aware

Understands your game's terminology, platforms, and support patterns

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Any language

Automatically responds in the player's language — one click to enable

~95% of questions

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Resolved by AI

Common questions, troubleshooting, how-to guides, account issues — automated customer support resolves them instantly without a ticket ever being created.

No ticket opened · No agent time spent

~5% of questions

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Handled by humans

Complex cases, billing disputes, account recovery, and edge cases that need human judgment — routed to your team with full context.

Full context provided · Prioritized queue

HOW IT WORKS

From AI knowledge base to customer service automation — instantly

Everything you add to your knowledge base is immediately available to your AI assistant. No retraining. No delays.

Players get automated self-service answers

BY THE NUMBERS

AI self service that actually moves the needle

Real results from game studios using Theymes for customer support automation.

AI knowledge base powering automated customer support

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95%

Ticket Deflection

Automated customer support resolves most player issues before they ever become a ticket

language

50+

Multilingual Support

Multilingual customer support with a single click — no manual translation needed

speed

<2s

Response Time

Instant AI self service answers that keep players in the game instead of waiting in a queue

95% Tier 1 Deflection

50+ Languages

<2s Response Time

24/7 Always On

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AI you can trust with player data

Two layers of protection ensure player information stays safe — by default, not by configuration.

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PII stripping by default

Personal identifiable information is automatically removed before any data reaches an LLM. No configuration needed — it's on by default.

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Commercial AI safeguards

On top of PII stripping, commercial-grade content safeguards prevent the AI from generating inappropriate, off-topic, or harmful responses.

FEATURES

Everything your AI helpdesk needs

Built for gaming customer support — from spoiler protection to multilingual communities.

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Multilingual Customer Support

Enable any language with a single click. The AI assistant automatically responds in the player's language — multilingual customer support without manual translation.

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Deploy to Discord

The same AI assistant that powers in-game support can be deployed to your Discord server, helping your game community 24/7.

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Spoiler Protection

Hide specific articles or FAQs from the AI assistant. Content about story spoilers, unreleased features, or internal notes stays private.

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Knowledge Gap Reports

Real-time analytics show exactly which questions players ask that your AI knowledge base can't answer yet — helping you continuously improve.

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Dual AI Safeguards

Two layers of protection: PII is stripped before reaching any LLM by default, plus commercial-grade content safeguards on top.

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SDK Integration

Embed the AI assistant directly into your game with our lightweight SDK for Unity, iOS, Android, and WebGL.

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“Switching to Theymes was a huge relief. Suddenly, we realized there are colours and music again. Support work doesn't have to feel heavy all the time. If you're considering Theymes, don't even think twice. Just do it.”

Filip Dúdor Producer, Pixel Federation

Ready to let AI handle the heavy lifting?

See how Theymes automates customer support and resolves player issues before they become tickets.
Start your free trial today.