Built for games, not retrofitted

Why teams choose Theymes

Modern player support that understands gaming. Compare Theymes to legacy tools like Zendesk and Helpshift.

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Built for games

Tools that match how players actually seek help

Most support platforms were designed for generic customer service workflows: email forms, tickets, queues, SLAs. Games are different. Players ask for help in Discord, inside the game, and across communities — and they expect instant, contextual answers.

Theymes is gaming‑native: in‑game SDK, Discord integration, an AI knowledge base that understands game context, and an agent app built specifically for player issues like account linking, refunds, bans, or progression blocks.

  • Multi‑channel by default: in‑game, Discord, web — one system
  • AI answers grounded in your game data and live ops
  • Agent experience optimized for player context and speed
Head‑to‑head

Feature comparison

We combine the in‑game strengths you may know from Helpshift with the breadth teams expect from Zendesk — then add gaming‑specific AI and workflows so your players get help faster with less effort from your team.

Capability
Theymes
Zendesk
Helpshift
Gaming‑native channels (in‑game, Discord)
First‑class
Add‑ons / integrations
Strong in‑app (mobile)
AI knowledge base (game context)
Grounded, tuned for game entities
Generic Q&A
Limited / FAQ‑first
Cross‑game content sharing
Share & sync articles across all games
Siloed per brand/product
No multi‑product support
Agent UX for player issues
Built‑in account, device, entitlement context
Generalist ticketing UI
Messaging‑first, older UI
Automation & bots
Resolves before tickets open
Post‑ticket automation only
Post‑ticket bots only
Setup speed
Hours → live
Weeks of configuration
Days of SDK integration
Live‑ops analytics
AI‑powered clustering, sentiment, predictive
Basic ticket metrics only
Deflection metrics only
Advanced insights & analytics
Full analytics suite built‑in, no 3rd parties
Basic metrics, needs Tableau/BI tools
Minimal, requires external analytics
Data warehouse & reporting
Built‑in, exportable, customizable
Requires data pipeline setup
Limited API access
SDK footprint
Zero dependencies
Multiple dependencies
Heavy SDK bundle
Pricing model
AI credits: pay for what you use
Per‑seat + expensive add‑ons
Per‑seat licensing costs
Built in this decade
Yes, with modern tech
No (founded 2007)
No (founded 2011)

In one line

Theymes: game‑native support platform. Zendesk: generalist CX. Helpshift: mobile in‑app support.

Where Theymes wins

Channel coverage for gamers, contextual AI, and agent speed specifically for player problems.

Migration

Import KB content, keep channels live, phase agents by team. We help with the switch.

Changing to Theymes was the best support related decision made
K

Kimon Sklavounos

Customer Support Manager, tinyBuild Games

Ready to upgrade player support?

See how Theymes compares in your own stack. We’ll map the fastest path to value.

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