Empower your players with exceptional support
Today's players expect immediate, helpful support when they encounter issues. Traditional ticket-based systems can't keep up with demand, leading to frustration and churn.
Our player support solution uses AI to provide instant responses, guided troubleshooting, and a seamless escalation path to your human team when needed. The result? Happier players who stay engaged with your game.
What sets us apart:
- Multi-channel support: in-game, Discord, web, and more
- Seamless escalation from AI to human agents when needed
- Rich analytics and insights about player issues
- Customizable to match your game's look and feel
Results that speak for themselves
Our platform delivers measurable impact across various metrics
Our clients see an average 50% reduction in support tickets through self-service solutions
Automated initial responses and AI-powered suggestions speed up player interactions
Players consistently report higher satisfaction with our support solutions
Provide round-the-clock assistance without increasing your team size
In-Game Support SDK
Integrate our lightweight SDK to provide players with instant support without leaving your game. Our SDK is optimized for performance and works across all platforms.
AI Knowledge Base
Our GenAI knowledge base creates and maintains comprehensive documentation automatically. It learns from player interactions, tickets, and your game updates to provide accurate, up-to-date information to players.
Agent Support App
Equip your support team with powerful tools to resolve player issues faster. Our Support App provides agents with AI-assisted responses, player history, and ticket management in one intuitive interface.
See it in action
Learn how Dragon Quest Studios improved player satisfaction while reducing costs
Dragon Quest Studios
Dragon Quest Studios was struggling with their player support for their hit MMORPG. With over 2 million monthly active users, their support team was overwhelmed with tickets, leading to long response times and player frustration.
The Challenge
- Average response time of 48+ hours
- Support team working overtime to handle ticket volume
- Player churn due to unresolved issues
- Repetitive questions consuming agent time
The Solution
Dragon Quest Studios implemented our complete player support solution, including in-game SDK, AI knowledge base, and agent support app.
The Results
- 60% reduction in support tickets
- Average first response time reduced to under 5 minutes
- Support team size maintained despite 30% player growth
- Player satisfaction scores increased by 35%
"Implementing Theymes' player support solution was a game-changer for us. We're providing better support with fewer resources, and our players are noticeably happier."
Jennifer Cooper
Player Experience Director
Dragon Quest Studios