Maintain complete control over your support operations. Comprehensive visibility into your metrics, agent performance, and ticket trends to ensure your players always receive the best support experience.
Stay in control of your support operations with real-time visibility into workload, efficiency, and team availability. Instantly see where action is needed, reduce wait times, and ensure your team is equipped to handle every request.
Know who is online and who is offline. Check the number of agents available by the hour and spot any gaps in coverage immediately. This visibility helps ensure proper staffing across all support channels.
View historical charts that map ticket creation by hour, day, and week. Understanding these trends helps you plan staffing and adjust support operations to meet player demand patterns.
Whether you’re already up and running or wondering where to begin, we have the perfect approach to kick things off for you.