Less ticket chaos. More loyal players.

Automate the boring stuff. Keep your players close.
AI support built for studios and publishers who care.

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Trusted by studios and publishers

TinyBuild Logo Klang Logo Tribo Logo Critical Force Logo
Built for millions and counting.

Theymes powers player support across multiple platforms.

+4 CSAT

Consistently high player satisfaction scores.

50% fewer tickets.

Cut ticket volume by half when switching from legacy support tools.

The complete player support ecosystem that grows with your game

Happier players

Player Care Application

Turn every support ticket into a player retention opportunity with AI-powered workflows that understand player context and game state.

Read more about our Application
Support App

True deflecting

Build powerful automations to deflect players without ever creating any tickets.

Combine your knowledge base articles with our powerful collectors and build automated flows to deflect players before any tickets are ever created. Our automations are easier and more cost effective than traditional bots.

We can even surface the exact help the user is looking for by leveraging what we know about the player.

Read more about our Application

What makes us different?

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Built with GenAI
enhancements

Everything we do is built with latest GenAI enhancements to ensure the best player player experiences.

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From play tests to live operations

Our platform is designed to support gaming companies from the initial playtest phase all the way to live operations.

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Not only a software provider for you

We care deeply about this industry and want to see you succeed. It's our priority to help you provide the best player experiences.

"We’re excited to continue our partnership with Theymes to provide top-tier support for our community. Their responsiveness and ability to quickly implement our feedback made the collaboration incredibly effective."

John Plunkett, Lead Community Manager, Klang Games

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Automatic insights from the tickets

We look through all the conversations automatically and give you reports where the issues are

72
Players crashing when opening inventory
25
Duplicated charges with purchases
15
Harrasment & provoking issues

GenAI Driven

Knowledge Base

Give players instant, accurate answers while capturing insights to improve your game. Every search reveals what players really need.

Read more about our Knowledge Base
Knowledge Base

AI driven search to reveal answers to your players questions.

In todays world, there's no need to make the players to look out for the answers to their questions.

To recover your lost gaming account, follow these steps

  • Check Your Credentials: Ensure you're entering the correct username and password.
  • Use the 'Forgot Password' Feature: Click on the 'Forgot Password' link on the login page and enter your registered email to receive a reset link.
  • Check Your Email Inbox: Look for an email with reset instructions and follow the link to create a new password.
  • Contact Customer Support: If the above steps don't work, reach out to customer support and provide necessary information to verify your identity.
  • Verify Your Identity: You may need to answer security questions or provide proof of identity.
  • Follow Up: If you don't hear back in a reasonable time, follow up with support.

To recover your missing item, follow these steps

  • Check Game/Platform Guidelines: Review the terms of service and support guidelines.
  • Gather Information: Compile details about the lost item, including descriptions and acquisition date.
  • Contact Support: Use official support channels to submit a ticket with all necessary information.
  • Follow Up: Keep track of your ticket number and follow up if you do not receive a timely response.

To report a player, follow these steps

  • Identify the Misconduct: Ensure the behavior violates the game's code of conduct (e.g., harassment, cheating).
  • Gather Evidence: Collect screenshots or videos of the misconduct.
  • Access the Report Feature: Go to the in-game menu and find the 'Report' option.
  • Fill Out the Report Form: Include the player's name, details of the misconduct, and any evidence.
  • Submit the Report: After filling out the form, submit it and wait for confirmation.
  • Wait for a Response: The support team will review your report and take action.

All this works seamlessly on

Discord bot • Web • In-game SDK
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iOS • Android • Unity

In-game SDK

Seamlessly embed support into your game experience - no disruption, maximum resolution. Players get help without leaving your game.

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Effortless customization

Adapt our SDK to seamlessly blend with your game's unique style

Front device

Player Verification

Ensure authenticity and maintain a secure gaming environment.

With Player Verification you can be confident that your player data is secure and untampered. This includes player IDs, emails and any custom metadata you send from your game.

Built with security, flexibility, and simplicity in mind, Player Verification offers:

  • → Automatic rotation of verification secrets
  • → Time-limited verification tokens
  • → Complete control over token signing to meet your security needs

Even more ways to delight your players

New features and updates are dropping on weekly basis.
See our updates section for more.

Quick assign

Instantly route tickets to the right agent based on expertise and workload

Advanced search

Search through millions of support interactions instantly with AI-powered filters

Interactive FAQs

Dynamic FAQs that adapt based on player behavior and game updates

Issue voting

Let your player community vote on feature priorities and bug fixes

Deep linking

Send players directly to specific game locations or settings to solve issues

VIP support

Prioritized support channels for high-value players and content creators

Targeted surveys

Collect precise feedback at key moments in the player journey

And more

New features shipping weekly based on community feedback

Industry insights from gaming support experts

Learn from teams building world-class player experiences

3/25/2025 - Two bot interactions read

Discord bot for gaming communities

Community managers in gaming already juggle more tasks than a raid healer. Answering repetitive player queries shouldn’t add to their workload. That's exactly why we've crafted our Discord bot, designed to integrate...
2/10/2025 - 1 minute read

OpenAI and Theymes: Establishing Zero Data Retention

We are excited to announce a new agreement with OpenAI that sets a standard for data privacy when utilizing LLM systems. Under the Zero Data Retention (ZDR), any data processed by OpenAI is not stored beyond what is immediately needed.

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Frequently Asked Questions

What is Theymes? +

I'm not sure where to start supporting my players, can you help? +

How does Theymes' knowledge base help gaming companies? +

What are the benefits of Theymes' in-game SDK integration? +

How does Theymes' multilingual support app work? +

Does Theymes offer analytics and reporting capabilities? +

Do you support email channel? +

How is your solution different than Helpshift? +

Can Theymes integrate with our existing support tools and systems? +

Ready to leave outdated support behind?

You deserve a player support solution that evolves with your needs. Let's find out what that looks like for you.

Checkmark Effortless migration from your current setup
Checkmark Built with community & player support professionals
Checkmark Best in class in-game SDK