Theymes

Customer support software tailored for gaming companies

GenAI driven Player Care platform that is full solution for everything you need to help your players and player support operations.

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Everything you need to run and operate player support and community operations

Happier players

Player Care Application

Our software helps you manage player inquiries efficiently, providing tools for quick resolution and player satisfaction tracking.

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Support App

True deflecting

Build powerful automations to deflect players without ever creating any tickets.

Combine your knowledge base articles with our powerful collectors and build automated flows to deflect players before any tickets are ever created. Our automations are easier and more cost effective than traditional bots.

We can even surface the exact help the user is looking for by leveraging what we know about the player.

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What makes us different?

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Built with GenAI
enhancements

Everything we do is built with latest GenAI enhancements to ensure the best player player experiences.

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From play tests to live operations

Our platform is designed to support gaming companies from the initial playtest phase all the way to live operations.

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Not only a software provider for you

We care deeply about this industry and want to see you succeed. It's our priority to help you provide the best player experiences.

"We’re excited to continue our partnership with Theymes to provide top-tier support for our community. Their responsiveness and ability to quickly implement our feedback made the collaboration incredibly effective."

John Plunkett, Lead Community Manager, Klang Games

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Automatic insights from the tickets

We look through all the conversations automatically and give you reports where the issues are

72
Players crashing when opening inventory
25
Duplicated charges with purchases
15
Harrasment & provoking issues

GenAI Driven

Knowledge Base

Our knowledge base helps you provide instant answers to player inquiries, reducing the time to resolution and improving player satisfaction.

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Knowledge Base

AI driven search to reveal answers to your players questions.

In todays world, there's no need to make the players to look out for the answers to their questions.

To recover your lost gaming account, follow these steps

  • Check Your Credentials: Ensure you're entering the correct username and password.
  • Use the 'Forgot Password' Feature: Click on the 'Forgot Password' link on the login page and enter your registered email to receive a reset link.
  • Check Your Email Inbox: Look for an email with reset instructions and follow the link to create a new password.
  • Contact Customer Support: If the above steps don't work, reach out to customer support and provide necessary information to verify your identity.
  • Verify Your Identity: You may need to answer security questions or provide proof of identity.
  • Follow Up: If you don't hear back in a reasonable time, follow up with support.

To recover your missing item, follow these steps

  • Check Game/Platform Guidelines: Review the terms of service and support guidelines.
  • Gather Information: Compile details about the lost item, including descriptions and acquisition date.
  • Contact Support: Use official support channels to submit a ticket with all necessary information.
  • Follow Up: Keep track of your ticket number and follow up if you do not receive a timely response.

To report a player, follow these steps

  • Identify the Misconduct: Ensure the behavior violates the game's code of conduct (e.g., harassment, cheating).
  • Gather Evidence: Collect screenshots or videos of the misconduct.
  • Access the Report Feature: Go to the in-game menu and find the 'Report' option.
  • Fill Out the Report Form: Include the player's name, details of the misconduct, and any evidence.
  • Submit the Report: After filling out the form, submit it and wait for confirmation.
  • Wait for a Response: The support team will review your report and take action.

All this works seamlessly on

Discord bot • Web • In-game SDK
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iOS • Android • Unity

In-game SDK

Our SDK helps you integrate player support directly into your game, providing tools for quick resolution and player satisfaction tracking.

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Player Verification

Ensure authenticity and maintain a secure gaming environment.

With Player Verification you can be confident that your player data is secure and untampered. This includes player IDs, emails and any custom metadata you send from your game.

Built with security, flexibility, and simplicity in mind, Player Verification offers:

  • → Automatic rotation of verification secrets
  • → Time-limited verification tokens
  • → Complete control over token signing to meet your security needs

These are also in the pot

New features and updates are dropping on weekly basis.
See our updates section for more.

Quick assign

Instant task delegation, as quickly as snapping your fingers

Advanced search

Find data like hidden Easter eggs.

Interactive FAQs

FAQs that guide like in-game tutorials.

Issue voting

Community-driven priorities, game-style.

Deep linking

Teleport users right where they need to be.

VIP support

Exclusive support, secret level style.

Targeted surveys

Pinpoint feedback like aiming for high scores.

And more

Make a wish, see it on our next update.

Latest Writings

Check out our most recent blog posts

October updates
10/31/2024 - 7 VIP tickets read

October updates

In our October update, we’re excited to share major strides across our platform, from launching cross-game article linking and enhanced translation control to completing our SDK development for iOS, Android, and Unity.

 Friends of Theymes: Pioneering GenAI community support with Klang Games
10/7/2024 - 5 minutes read

Friends of Theymes: Pioneering GenAI community support with Klang Games

Ever heard of SEED? No, not the things you plant in your garden. We're talking about Klang Games' massive Society Simulator that's set to redefine the MMO landscape.
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Frequently Asked Questions

What is Theymes? +

I'm not sure where to start supporting my players, can you help? +

How does Theymes' knowledge base help gaming companies? +

What are the benefits of Theymes' in-game SDK integration? +

How does Theymes' multilingual support app work? +

Does Theymes offer analytics and reporting capabilities? +

Do you support email channel? +

How is your solution different than Helpshift? +

Can Theymes integrate with our existing support tools and systems? +

Ready to start your next chapter with the latest and greatest Support Software?

Whether you’re already up and running or wondering where to begin, we have the perfect approach to kick things off for you.

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