Theymes

Customer support software tailored for gaming companies

Everything you need to run and operate player support and community operations

Player Care Application

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Support App

True deflecting

Build powerful automations to deflect players without ever creating any tickets.

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What makes us different?

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Built with GenAI
enhancements

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From play tests to live operations

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Not only a software provider for you

"We’re excited to continue our partnership with Theymes to provide top-tier support for our community. Their responsiveness and ability to quickly implement our feedback made the collaboration incredibly effective."

John Plunkett, Lead Community Manager, Klang Games

Automatic insights from the tickets

72
Players crashing when opening inventory
25
Duplicated charges with purchases
15
Harrasment & provoking issues

Knowledge Base

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Knowledge Base

AI driven search to reveal answers to your players questions.

To recover your lost gaming account, follow these steps

  • Check Your Credentials: Ensure you're entering the correct username and password.
  • Use the 'Forgot Password' Feature: Click on the 'Forgot Password' link on the login page and enter your registered email to receive a reset link.
  • Check Your Email Inbox: Look for an email with reset instructions and follow the link to create a new password.
  • Contact Customer Support: If the above steps don't work, reach out to customer support and provide necessary information to verify your identity.
  • Verify Your Identity: You may need to answer security questions or provide proof of identity.
  • Follow Up: If you don't hear back in a reasonable time, follow up with support.

To recover your missing item, follow these steps

  • Check Game/Platform Guidelines: Review the terms of service and support guidelines.
  • Gather Information: Compile details about the lost item, including descriptions and acquisition date.
  • Contact Support: Use official support channels to submit a ticket with all necessary information.
  • Follow Up: Keep track of your ticket number and follow up if you do not receive a timely response.

To report a player, follow these steps

  • Identify the Misconduct: Ensure the behavior violates the game's code of conduct (e.g., harassment, cheating).
  • Gather Evidence: Collect screenshots or videos of the misconduct.
  • Access the Report Feature: Go to the in-game menu and find the 'Report' option.
  • Fill Out the Report Form: Include the player's name, details of the misconduct, and any evidence.
  • Submit the Report: After filling out the form, submit it and wait for confirmation.
  • Wait for a Response: The support team will review your report and take action.

In-game SDK

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Player Verification

Ensure authenticity and maintain a secure gaming environment.

  • Automatic rotation of verification secrets
  • Time-limited verification tokens
  • Complete control over token signing to meet your security needs

These are also in the pot

Quick assign

Instant task delegation, as quickly as snapping your fingers

Advanced search

Find data like hidden Easter eggs.

Interactive FAQs

FAQs that guide like in-game tutorials.

Issue voting

Community-driven priorities, game-style.

Deep linking

Teleport users right where they need to be.

VIP support

Exclusive support, secret level style.

Targeted surveys

Pinpoint feedback like aiming for high scores.

And more

Make a wish, see it on our next update.

Frequently Asked Questions

What is Theymes? +

I'm not sure where to start supporting my players, can you help? +

How does Theymes' knowledge base help gaming companies? +

What are the benefits of Theymes' in-game SDK integration? +

How does Theymes' multilingual support app work? +

Does Theymes offer analytics and reporting capabilities? +

Do you support email channel? +

How is your solution different than Helpshift? +

Can Theymes integrate with our existing support tools and systems? +

Ready to start your next chapter with the latest and greatest Support Software?

Whether you’re already up and running or wondering where to begin, we have the perfect approach to kick things off for you.