Theymes recently partnered with tinyBuild Games, a leading publisher known for its diverse portfolio of popular indie titles. With hits like Hello Neighbor, Graveyard Keeper, Potion Craft, and I Am Future, alongside exciting upcoming releases such as Kingmakers and Sand, tinyBuild has cultivated a loyal global audience. As their player base grows and support demands increase, tinyBuild turned to Theymes to bring the next generation of tools into their operations.
Demonstrating its commitment to supporting talented game development teams and sharing their unique creations with a global audience, tinyBuild continues to grow its portfolio and player community. Theymes is proud to provide world-class tools and expertise to help tinyBuild continue delivering outstanding player experiences.
Transitioning to Next-Gen Player Support with Theymes
As tinyBuild’s portfolio and player community continue to grow, the demand for robust, scalable support is more important than ever. After years with Zendesk, tinyBuild saw an opportunity to enhance its player support by partnering with Theymes. This transition brings tinyBuild’s titles onto a unified, game-focused platform equipped with Theymes’ full suite of tools, including a GenAI-driven knowledge base and a player care application.
A standout feature of this partnership is the GenAI powered Discord bot and Knowledge Base, designed to provide instant, accurate responses across tinyBuild’s multiple community channels. Managed by tinyBuild’s dedicated player experience team, these assistants help players to receive seamless, high-quality support directly within Discord and Web.
With Theymes’ solutions, tinyBuild is strengthening its commitment to delivering outstanding support for its global player community and helping the development teams behind each title. By integrating these advanced tools, tinyBuild is set to elevate its support experience across multiple channels, meeting the diverse needs of players worldwide.
How was the transition? tinyBuild’s player experience (PX) team shares their insights
How was the onboarding process to new tooling? Honestly, the onboarding was a breeze. Theymes were super helpful and always ready to jump in when we needed guidance. Theymes kept things organized, were quick to address our questions, and made sure we felt confident using the tools from day one.
First impressions with the next-generation tooling. Right out of the gate, we were impressed. The tools are straightforward and just make sense. They’re easy to navigate and packed with practical features that we could dive into without feeling overwhelmed. Overall, a very user-friendly start—kudos to the team!
How did it feel compared to the previous system? Switching over felt like stepping in the right direction. The new tools are not only easier to use but also offer way more flexibility. Compared to what we were working with before, this is a big step up—it feels like the system actually works with us, not against us.
How do you see the future with Theymes? We’re genuinely excited to see where this partnership takes us. It’s not just about having great tools; it’s about working with a team that really understands what we need and helps us grow. This feels like the start of something long-lasting and productive.
What were the goals/needs/driving factors to change over to Theymes? We wanted something that made life easier for our team and players—a system that’s not just functional but flexible and smart. Plus, with the AI-driven features and customization options, it’s a perfect fit for where we’re headed as a company. Cost-effectiveness was a bonus, but honestly, it’s about making sure we can keep delivering the best experience for our players.
Shared commitment to exceptional player experiences
Theymes is proud to partner with tinyBuild in their mission to deliver not only great games but also an outstanding player experience. Together, we’re redefining the role of GenAI in community and player support, ensuring that players receive the help they need, exactly when they need it. This partnership marks a new chapter in player support, one focused on innovation, accessibility, and lasting engagement.