New Insights and Analytics Capabilities
This November, we rolled out a major update to our platform's Insights and Analytics, bringing powerful insights to what is happening with the players.
Predefined Dashboards: Each game now includes a predefined dashboard along with a shared dashboard, offering quick insights at a glance.
Detailed Breakdown and Segmentation: Dive deeper into your data with extensive breakdown and segmentation options, enabling highly granular and customizable analysis.
Flexible Timeframe Support: Analyze your data over varied timeframes to get the context you need.
Customizable API: Our API now allows you to define your own combinations of metrics, breakdowns, and segments, letting you create analytics tailored to your needs.
Looking ahead, even more features are on the horizon for Insights and Analytics, including retention-based metrics, custom filtering options, personalized dashboards, advanced reporting, AI-driven data analysis, and more. We can't wait to share more about this 😊
Slush
We attended Slush this year, and while the weather left our socks and shoes perpetually damp, the energy of the event more than made up for it. We had a series of awesome meetings that generated new ideas and connections, and we also participated in the Smalltalk event organized by Supercell and a16z, which was a definite highlight. The evenings were capped off with a few after-parties where the networking continued in a more relaxed atmosphere. We are already looking forward to the next event and the opportunities it will bring!
Collector
We have added Collector information to the main list view, making it easier for support to identify the entry point for support inquiries. Companies have various options for how players can reach out to customer support. At the core of managing who can contact support and how, we have introduced three distinct stages:
Who can contact: Define which players are allowed to initiate support requests.
Who can skip self-help: Determine which players bypass self-help resources and proceed directly to contact support.
Who can skip the default contact collector: Specify which players can skip the initial information collection step.
To further streamline support management, these capabilities are now integrated into our NLP search query, making filtering and categorization much faster.
Automated translations for Collectors
With our Collector feature, you’ve always been able to gather exactly the information you need from your players, whether it’s feedback, bug reports, or specific game data. Now, with our latest update, Collectors can be effortlessly adapted to the languages your game supports, making it easier than ever for players around the world to share their insights.
One button to translate and publish.
Quality of life improvements
We have focused on several quality-of-life improvements. These include clearer assignee indications, making it easier to see when and how many tickets are assigned to you, as well as the ability to schedule article publishing for future dates. Additionally, we have rolled out the first version of notifications, allowing users to choose email updates for new and assigned tickets, helping them stay more informed and in the loop.
For Collector entry and exit scenarios, companies can now define the message players see when they access support through the collector and the message sent to players when a conversation is closed. These updates allow for a more personalized and polished interaction. 🤌
Something that has been requested also was the capabilities to add collectors directly within the articles, which is now made possible, too.
Not to forgetting our traditional numbers game from. Busy times 😎
