Support Workspace

The workspace your agents deserve

An AI-powered support application co-built with CX professionals. Purpose-built for gaming.

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Ticket Queue

12 open
Payment not received Player #4821 - 2m ago
Login issue on iOS Player #7293 - 5m ago
Missing in-game items Player #1056 - 8m ago
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Active Conversation

Live
P

I purchased the Battle Pass but it's not showing up in my account. Can you help?

2:34 PM
A

I can see the transaction on your account. Let me restore the Battle Pass for you right away.

2:35 PM
P

That was so fast, thank you!

2:35 PM
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AI Co-Pilot

Active
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"I've restored your Battle Pass. You should see it in your inventory within 5 minutes. Is there anything else I can help with?"

info Context

Player has 2 prior purchases. VIP tier. Last login: 14 minutes ago.

CORE FEATURES

Everything your agents need, in one place

Purpose-built tools that streamline every support interaction from first contact to resolution.

Support Workspace feature preview
WORKSPACE FEATURES

More than a ticketing system

Advanced tools that go beyond basic ticket management to deliver exceptional support.

Workspace features overview
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Smart Routing

Tickets reach the right agent instantly based on skill, language, and availability. No manual triage needed.

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Macro & Template Library

Pre-built responses that maintain brand voice across every interaction. Consistent quality at scale.

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Collaboration Tools

Internal notes, mentions, and escalation paths built right in. Teamwork without leaving the workspace.

3x Faster Resolution
95% CSAT Score
40% Less Manual Work
CAPABILITIES

Built for every support scenario

From quick responses to complex investigations — every tool your agents need, in one place.

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Multi-channel Inbox

Manage in-game tickets, Discord messages, emails, and web chats from a single, unified queue.

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Real-time Dashboard

Live metrics on queue depth, response times, and agent performance. Always know where your team stands.

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Instant Translation

Communicate with players in their native language. AI-powered translation built into every conversation.

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Smart Routing

Automatically assign tickets based on agent skills, availability, and workload for optimal distribution.

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Player Profiles

Access complete player history, in-game data, and sentiment analysis to personalize every interaction.

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API Integrations

Connect to your game backend, CRM, and third-party tools with flexible APIs and webhooks.

“
“Since switching to Theymes, our average resolution time dropped by 60%. The AI co-pilot feels like having a senior agent mentoring every conversation.”
Sarah Chen VP of Player Experience, Nexon Games

Supercharge your support team

Join the leading gaming studios using Theymes to deliver world-class player support.

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