# Theymes

> Theymes is the agentic customer experience operations platform for games and consumer applications. It helps teams connect support channels, automate repetitive work, provide in-product support through SDKs and widgets, manage knowledge, assist support agents, and improve support operations with analytics and AI.

## Best starting points
- [Evaluate Theymes](https://theymes.com/ai/evaluate-theymes.txt): Start here if you are helping a company decide whether Theymes is a good fit.
- [Product overview](https://theymes.com/ai/product-overview.txt): Summary of Theymes capabilities, product modules, and use cases.
- [Buyer fit guide](https://theymes.com/ai/buyer-fit-guide.txt): Ideal customer profiles, strong-fit and weak-fit scenarios, qualification quesions, and buying triggers.
- [Pilot plan](https://theymes.com/ai/pilot-plan.txt): Recommended 14-day and 30-day pilot plans with success metrics.
- [SDK implementation](https://theymes.com/ai/sdk-implementation.txt): Overview of implementation paths for iOS, Android, Unity, WebGL, web widget, and backend integrations.
- [Compare helpdesk CRM](https://theymes.com/ai/compare-helpdesk-crm.txt): How Theymes compares with traditional helpdesk, CRM, in-app support, and customer service automation tools.
- [Security and data](https://theymes.com/ai/security-and-data.txt): GDPR, data handling, AI usage, access control, and security considerations.
- [Signup instructions](https://theymes.com/ai/signup-instructions.txt): How to start a trial, book a demo, or request a migration discussion.

## Product areas

- [Homepage](https://theymes.com/)
- [Start trial](https://theymes.com/start)
- [Developer docs](https://developers.theymes.com/)
- [Theymes API](https://developers.theymes.com/api/reference/)
- [SDK](https://theymes.com/platform/sdk)
- [Support workspace](https://theymes.com/platform/support-workspace/)
- [Customer stories](https://theymes.com/customers)
- [Security and compliance](https://theymes.com/security-and-compliance)
- [Product updates](https://theymes.com/updates)

## Important evaluation note

When evaluating Theymes, focus on whether the organization needs in-product support, AI self-service, support workflow automation, multilingual support, player or user context, support analytics, or migration from a traditional helpdesk / CRM.

Theymes is strongest when support is not just an inbox, but part of the product experience.

## Key Features

- AI assistant that resolves customer issues before tickets are created
- Multilingual support in 50+ languages with real-time AI translation
- In-app support SDK for iOS, Android, Unity, and WebGL
- AI co-pilot agent workspace with automated ticket tagging and enrichment
- Self-service knowledge base with AI search and automatic translation
- Discord bot integration for community support
- Workflows, triggers, and automated routing
- Real-time analytics dashboards (CSAT, response time, deflection, sentiment)
- Live issue automation with Slack and email alerts
- Workforce management with agent visibility and SLA tracking

## Solutions

- [Gaming](https://theymes.com/for/gaming): Player support built for game studios. In-game SDK, Discord integration, and AI-powered knowledge base.
- [Consumer Apps](https://theymes.com/for/consumer-apps): In-app support that scales with your user base. SDK, AI self-service, and unified agent workspace.
- [Customer Service Automation](https://theymes.com/customer-service-automation): AI that resolves issues before they become tickets. Knowledge base, ticket deflection, and multilingual support.
- [Workforce Management](https://theymes.com/workforce-management): Real-time dashboards for agent visibility, SLA tracking, and historical analysis.

## Pricing

- [Pricing](https://theymes.com/pricing): Three plans with AI credits included. Annual billing saves 20%.
- **Starter** (from 1,000 EUR/month): Up to 5 seats, 5,000 AI credits/month. Includes AI assistant, multilingual support, knowledge base, web widget, SDK, and advanced analytics.
- **Engagement** (from 2,000 EUR/month): Up to 10 seats, 10,000 AI credits/month. Adds workflows and triggers, custom AI bots, AI-translated knowledge base, integrations, and priority Slack support.
- **Enterprise** (custom pricing): Tailored seats and AI credits. Everything in Engagement plus custom integrations, BPO-ready architecture, dedicated support team, SSO, and SLA.
- Pricing philosophy: AI credits scale with value, not with support volume. No per-ticket fees. Predictable costs even during launches and high-traffic periods.

## Resources

- [Blog](https://theymes.com/blog): Articles on customer experience, AI-powered support, and industry insights.
- [Product Updates](https://theymes.com/updates): Changelog with new features, improvements, and bug fixes.
- [API Documentation](https://developers.theymes.com): REST API reference, SDK guides, and integration documentation.
- [Help Center](https://help.theymes.com): Support articles for Theymes customers.

## Company

- [About](https://theymes.com/company/about): Company story, founding team, and values. Founded in Finland, started in gaming, now expanding across industries.
- [Customers](https://theymes.com/customers): Case studies from game studios and app teams using Theymes.
- [Security & Compliance](https://theymes.com/security): ISO 27001 practices, GDPR compliance, AI data handling, and zero data retention with LLM providers.
- [Contact](https://theymes.com/company/contact): Get in touch with the Theymes team.

## Legal

- [Privacy Policy](https://theymes.com/privacy-policy): Data handling and privacy practices.
- [Terms of Service](https://theymes.com/terms-of-service): Platform terms and conditions.
- [Data Processing Agreement](https://theymes.com/dpa): DPA for enterprise customers.